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- 주요업무
• Ensure that IT services meet the agreed-upon service levels and quality standards by monitoring performance, managing service levels, and working to continuously improve the quality of IT services. • Responsible for designing, implementing, and optimizing IT processes to ensure that they are efficient, standardized, and aligned with industry best practices, such as ITIL (IT Infrastructure Library). This includes incident management, problem management, change management, and service request fulfillment. • Bridges the gap between IT and business stakeholders, ensuring that IT services are tailored to meet the specific needs of the PMI-KR and its customers. • Serve as PMO (Project Management Office) to manage IT resources, including personnel, hardware, software, and budgets, ensuring that these resources are used effectively to deliver IT services through a project or program. • Ensure that IT services comply with relevant regulations, standards, and internal policies by identifying, assessing, and managing risks associated with IT services. • Manage changes in the IT environment, ensuring that new implementations or updates are deployed with minimal disruption to the business through coordinating and communicating the changes to avoid negative impacts on service delivery. • In charge of maintaining the technical knowledge base and training.
- 자격요건
• Business acumen to articulate the business goals and align IT services to support these objectives. • Good communication and collaboration skill for interacting with customers, stakeholders, and technical teams. • 5+ years’ experience on IT service lifecycle management, including incident, problem, change, and configuration management. • Expertise in ITIL (Information Technology Infrastructure Library), COBIT, and other ITSM frameworks and ITSM tools like Jira Service Management, or others. • Experience in managing project budgets, resources, and ensuring cost-effective project/program implementation is a must. • Familiarity with IT infrastructure, networking, cloud computing, databases, cybersecurity, and software development processes. • Process-Oriented mindset: Ability to design, implement, and continually improve ITSM processes. • Experience in managing changes within IT environments, including change advisory board (CAB) activities and impact assessment. • Strong analytical skills to evaluate data, identify trends, and make informed decisions to improve service delivery. • Ability to work with different stakeholders, understand their requirements, and manage expectations effectively. • Ability to manage program/projects, and drive initiatives within the ITSM framework.
- 우대사항
• Bachelor’s degree or higher in IT, Computer Science, or a related field is preferred. • Good command of English. • ITIL Foundation, Practitioner, or higher-level certifications are preferable. • PMP, PRINCE2, or Agile certifications can be a plus.
- 복지 및 혜택
• Development Allowance: 200,000 KRW per month • Meal Allowance: 200,000 KRW per month • Childcare Allowance: 200,000 KRW per month (for parents with legal children under 6 years old) • Comprehensive Health Check-Up: Health check-up support for employees and their families • Anniversary Celebrations: Birthday and Family Month celebrations • PM Day: One designated work-free day every six months • Profit Sharing: Annually • Company Products: Monthly provision of company products and employee discounts on all products • Books/Education Support: Support for books and educational expenses • Welcome Gift: Gift for new hires • Leave Policies: Founder’s Day, health check-up paid leave, work-life balance leave, birthday leave • Other: Flexible working hours on Fridays (1 hour of autonomous work), early leaving option • 휴가제도 ( 창립기념일, 건강검진 유급휴가, 워라벨휴가, 생일휴가) • 매주 금요일 1시간 자율업무(조기퇴근 가능) • 신규입사자 선물 • 기타
- 채용절차 및 기타 지원 유의사항
[채용절차] • 서류전형 → 1차 인터뷰 → 2차 인터뷰 → 처우 협의 → 최종합격 ※절차는 변경될 수 있습니다. [지원 시 주의사항] • 3개월의 수습 기간이 있습니다.(수습 기간 동일 급여와 복리후생 보장) • 포트폴리오 제출 시,10MB 초과할 경우에는 링크를 기재해주세요. [참고사항] • 서류 합격자에 한해 연락드립니다. • 본 채용은 수시 진행으로 우수 인재 채용 시 마감될 수 있습니다.
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피엠인터내셔널은 1993년 창립되어 건강 및 웰빙제품을 주로 판매하는 글로벌 네트워크마케팅 회사입니다. 룩셈부르크에 위치한 본사를 중심으로 현재 유럽을 포함하여 전세계 40여개국에 지점을 두고 있으며, 전세계에 걸쳐 1,000여명 이상의 직원을 두고 있습니다. 또한 20년 연속 100대 혁신기업 선정, 전세계 직접판매기업 6위, 누적판매량 8억개를 돌파하는 등 지속적인 성장과 함께 여러 굴지의 세계적 기업들과 어깨를 나란히하고 있습니다. 피엠인터내셔널 코리아는 대한민국에 위치하는 피엠인터내셔널의 지점 중 하나로 2018년이라는 가장 최근에 설립되었음에도 불구하고 2022년 기준 매출액 5천억을 넘어서면서 전체 지점 내 가장 앞서가는 지점으로, 피엠의 발전과 지속적인 성장에 가장 큰 기여를 하고 있는 자회사입니다. 서울 외에도 7개의 지사와 물류센터를 국내에 두고 있으며, 약 130여명의 직원이 함께 일하고 있습니다. 또한, 일하기좋은직장만들기(GPTW)를 공포 1년만에 취득하였으며, 단순히 인증을 위한 복지가 아닌 실제적으로 직원들이 일하기 좋은 환경과 문화를 만들어가기 위해 노력하고 있습니다.